Customer Service

Maintain Credibility with Clients by Avoiding Three Statements

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August 10, 2017
Maintain Credibility with Clients by Avoiding Three Statements

Tweet Genuine credibility is comprised of trust, experience, reputation and empathy.  Attaining an optimal balance of each element requires an investment of time in each customer relationship.  To avoid damaging your credibility, avoid these three phrases. “Sorry; something came up.”  Dale Carnegie’s 12th Human Relationship principle, ‘If you are wrong, admit it quickly and emphatically,’ is worth applying to maintain...
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Five Ways to Show Your Customers Some Love

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February 9, 2017
Five Ways to Show Your Customers Some Love

Tweet Customer appreciation strategies need not be extremely costly or complicated.  Here are five simple ways to show your customers some love. Surprise and delight.  One of the easiest ways to love your customers is to reward them with complimentary perks.  Expedited or free shipping, and sample products, are affordable ways to drive revenue...
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Five Steps to Solve Prospects’ Problems and Seal the Deal

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January 12, 2017
Five Steps to Solve Prospects’ Problems and Seal the Deal

Tweet Whether a sales professional’s sales cycle is short or long, here are five specific steps that will help seal the deal.  Consider the customer’s point of view.  Dale Carnegie’s 17th Human Relations principle, ‘Try honestly to see things from the other person’s point of view,’ is paramount to building a strong relationship with...
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Three Stellar Service Steps from Sailing the Seas

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July 14, 2016
Three Stellar Service Steps from Sailing the Seas

Tweet Despite dozens of deranged cruise ship stories—from crashing into a giant rock to dozens of onboard illnesses, millions of Americans continue to cruise.  In fact, the number of passengers carried by the cruise industry has grown year-on-year and is expected to exceed 24 million in 2018.  If you’ve cruised before, you most likely have...
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Under-Promise, Over-Deliver

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December 12, 2014
Under-Promise, Over-Deliver

Tweet One of the first lessons in good customer service is to always under-promise and over-deliver. This lesson carries through to leadership, sales, and even employee engagement. But this can sometimes seem challenging to understand and implement. After all, don’t you want to make great promises, rather than ones that seem underwhelming? Of course!...
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Red Carpet Customer Service

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November 14, 2014
Red Carpet Customer Service

Tweet Eric Schiffer’s Forbes article sounds like a page right from a Dale Carnegie book. What does that mean? Well, it means he hits the nail right on the head as to what it means to create a customer-centric atmosphere. He starts by talking about imagining Beyonce as one of your clients. Don’t care for Beyonce?...
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The Secret to Good Customer Service

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June 13, 2012
The Secret to Good Customer Service

Tweet Acclaimed scholar, Charles W. Eliot, once said: “There is no mystery about successful business intercourse … Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.” You would think that would be self evident, yet Dale Carnegie knew merchants who would rent expensive...
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It is the Little Jobs!

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December 27, 2011
It is the Little Jobs!

Tweet The ever so slight lessening of the recession, a small increase in consumer satisfaction, gas price stability at the pump, signs of hope in Wall Street, and unemployment in the U.S. decreasing slightly to 8.6 %; all these are very positive signs that the country is moving in the right direction. Business leaders...
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5 Tips for Being an Effective Leader Without Being Overbearing

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September 15, 2011
5 Tips for Being an Effective Leader Without Being Overbearing

Tweet Leaders can come in all shapes in sizes.  Typically, they can be the Type A personalities.  The go-getters.  The ones with thoughts, ideas and opinions and who aren’t afraid to express them.  But, one thing that can stand out among leaders is that they can be overbearing on a group of people they...
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Meeting New People

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August 3, 2011
Meeting New People

Tweet you go through life, you meet new people to work with and to socialize with.  Sometimes, you hit things off like you have known each other for a long time, and other times you just do not have that “vibe” of friendship.  Perhaps you or the other person has forgotten on basic principle: ...
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Customer Service