Building Professionalism Through Proper Business Meeting Etiquette

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April 23, 2013
Building Professionalism Through Proper Business Meeting Etiquette

Tweet Everyone wants to project a professional image when starting out in a new role. Inappropriate behavior indicates lack of experience and makes others feel uncomfortable. People want to conduct business with people who are socially and professionally accomplished. Poor behavior reflects negatively on the individual and on the organization. To avoid the mess...
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How to Think Like a Leader

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April 17, 2013
How to Think Like a Leader

Tweet We all need to remind ourselves that we are not pulled to high levels of success. Rather, we are lifted there by those working beside and below us. Achieving high-level success requires the support and the cooperation of others. And gaining this support and cooperation of others requires leadership ability. Success and the...
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How Employee Engagement Makes the Difference at Sysco

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April 11, 2013
How Employee Engagement Makes the Difference at Sysco

Tweet Jerry Hampton knows something about employee engagement. In fact, many would consider him an expert, as he has singlehandedly trained over 2000 men and women to sell -and excel- in the competitive industry of food service. As the Director of Training for SYSCO, a global leader in the selling, marketing, and distributing of...
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Interview: A Natural Agilist Practices What She Preaches

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April 8, 2013

Tweet Katie Iorio-Martin, Franchise President of Dale Carnegie Philadelphia, was recently interviewed by Brian Lucas at the website Keeping...
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Tips for Effectively Dealing with Customer Complaints

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April 2, 2013

Tweet The first thing to understand is that customer complaints are a part of doing business. And how you...
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Sales the Carnegie Way

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March 26, 2013

Tweet Many customers here in Philadelphia are especially focused on getting the best deal for everything regardless of product...
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Eight Words That Can Transform Your Life

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March 19, 2013

Tweet Dale Carnegie was once asked what was the biggest lesson he had ever learned. He replied that, “By...
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Customer Service